Frequently Asked Questions

Welcome to the Ryobie FAQ section!

Here you’ll find answers to the most common questions about our products, services, and policies.
Need more help? Contact us anytime.

GENERAL QUESTIONS

Q: What is Ryobie?
A: Ryobie is an online store specializing in modern and stylish furniture. We offer a wide selection of pieces designed to bring comfort, functionality, and elegance to every home.

Q: How can I contact Ryobie?
A: You can reach us via:

ORDERS AND PAYMENTS

Q: How can I place an order?
A: Simply browse our collections, add the items you like to your cart, and complete checkout by following the secure payment steps.

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express, Discover, Maestro…), as well as Apple Pay, Google Pay, Union Pay, iDeal, JCB, and Diners Club.

Q: Can I modify or cancel my order?
A: Yes, if it has not yet been shipped. Please contact us promptly at support@ryobie.com for any modification or cancellation requests.

SHIPPING

Q: What are your delivery times?
A: Delivery generally takes 4 to 9 business days, including 1–2 days for processing and 3–7 days for shipping.

Q: Is shipping free?
A: Yes, standard shipping is free for all orders within the United Kingdom.

Q: Can I track my order?
A: Absolutely! Once your order is shipped, you will receive a tracking link by email to follow your delivery.

RETURNS AND REFUNDS

Q: What is your return policy?
A: You have 30 days after receipt to return an item. It must be new, unused, and in its original packaging.

Q: How do I initiate a return?
A:

  1. Contact us at support@ryobie.com with your order number.

  2. Download your return label via our portal.

  3. Send the product back following the provided instructions.

Q: When will I receive my refund?
A: After receiving and inspecting your return, refunds are processed within 7 business days to your original payment method.

Q: Can I request an exchange?
A: Yes, subject to stock availability. Contact us to arrange an exchange.

PRODUCTS AND WARRANTIES

Q: Are your products guaranteed?
A: Yes, all our furniture pieces come with a satisfaction guarantee. If an item is defective or does not meet your expectations, we will provide a quick solution.

Q: Can I ask questions before purchasing?
A: Of course! Write to us at support@ryobie.com if you’d like more details about any product.

PERSONAL DATA AND SECURITY

Q: Is my information secure?
A: Absolutely. We use advanced encryption to protect all your data. Please review our Privacy Policy for more details.

Q: Do I need an account to order?
A: No, you can place an order as a guest. However, creating an account makes order tracking easier and gives you access to exclusive offers.

CONTACT US

Questions or need assistance? The Ryobie team is here to help!

Opening hours:

  • Monday to Friday: 09:00 – 18:00

  • Saturday – Sunday: 09:00 – 14:00

Average response time: 24 to 48 hours

For more ways to reach us, please visit our Contact Us page.